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Protocols for Limiting the Spread of the Novel Coronavirus during On-Site Services

Although the end of the COVID-19 pandemic may be in-sight, we are committed to providing effective inspections and compliance services in a way that is conscious of the health and safety concerns of property staff and residents and we are actively updating our detailed safety procedures. With this in mind, we have outlined a policy for our employees and clients which follows the current guidelines of the CDC and/or local authorities.

Safety Requirements for Property Inspections

As part of our current protocols for ensuring safety and limiting the spread of the virus, we have internally implemented the following requirements of all persons participating in either file audits, compliance consulting engagements, or inspections of any kind.

  • All persons should practice social distancing of 3 feet or more, whenever possible.
  • While inside and when social distancing cannot be maintained, all persons are asked to wear protective coverings, including, but not limited to, face masks unless they are working autonomously in a segregated area.
  • Sanitizers will be used regularly on hands and equipment.
  • Analysts and Inspectors will avoid any areas of a property where there is a gathering of people, and return to the area later, if possible. Additionally, any area where there is a known or perceived increased health risk, such as a person or persons exhibiting symptoms, will be avoided.
  • All employees must monitor their health carefully, including checking temperature and other symptoms, and no employees shall report to work if they exhibit any flu-like symptoms.
  • Compliance analysts will have a segregated workspace and will practice social distancing when interacting with property representatives.
  • If the compliance consulting service involves meeting with residents, the residents will be asked to wear masks during the meeting.
  • Inspectors will adhere to the use of any other PPE the owner/agent requires; however, the owner/agent will have to provide the PPE.
  • When a unit is entered for the inspection, the property representative will be asked to:

  • Request that the resident practice social distancing with all property representatives and inspectors and recommend that they wear a mask.
  • Before entering the unit, ask the tenant if they have experienced any flu-like symptoms anytime in the last fourteen days. Residents who refuse access or state they have had any flu-like symptoms will not have their unit inspected.

Live Training Events

At our live training events, we are doing everything we can do to ensure the training room and associated areas are safe, clean, and sanitary. We have taken the following steps to ensure our live training events provide a safe environment for all who attend.

  • All live training events will feature meals and drinks which are individually wrapped and either boxed or in a bag.
  • Seating arrangements will be done to allow for social distancing and stagger people throughout the room to allow for social distancing.
  • We will follow local guidelines for mask enforcement, as well as the requirements of any venue/hotel/training facility.

Updates to COVID-19 Safety Policy

Above all, the safety of the residents and staff is our absolute priority. Clients will be encouraged to express any concerns about the safety protocols during the inspection. These are challenging times for many, particularly residents of affordable housing, and we are pleased to continue to serve in this way. We believe, if we all do our part, we can safely limit the spread of the coronavirus and continue providing these necessary and essential services.

Updated June 1, 2021

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